The question you need to ask your treasury services department is, “Are we initiating the conversations with our business customers that will highlight ways we can be strategic?”. Instant payments may only look like a trickle now, but by taking a strategic approach to solving the current problems of today, your business will be prepared when the flood gates open. Failure to focus on becoming strategic might be the equivalent of owning a taxicab while everyone takes an Uber.

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By David Peterson, President, U.S. DataWorks